Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@clubfanatico.com. Please note that returns will need to be sent to the following address: Nivelli d.o.o., Ljubljanska cesta 48, 1360 Vrhnika, Slovenia, EU

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@clubfanatico.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Changed your mind? We’ve made returns and cancellations effortless.
We know plans change, so we’ve taken the hassle out of fixing your order. You can now manage your returns and cancellations directly from your account, no emails, no waiting, and completely on your schedule.

How to Return an Item

If something isn't quite right, you can request a return in just a few clicks:

1. Find your order: Open your original order confirmation email and click the link to view your Order Status page.

2. Request your return: Click the "Request Return" button.

3. Choose your items: Select the specific items you want to send back, let us know the reason, and hit submit.

What happens next? We’ll review your request right away and send you an email with the next steps as soon as it’s approved!

How to Cancel an Order

Made a mistake or need to cancel? You can skip customer service and do it instantly:

• The Golden Window: As long as we haven't packed and shipped your order yet, you'll see a "Cancel Order" button right on your Order Status page. Simply click it to cancel instantly.

• Missed the window? If your order has already been fulfilled and is on its way to you, the cancel button will disappear. Don't worry, though, once it arrives, you can just use the easy return steps above!

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@clubfanatico.com.

 

Return shipping costs

• Customers are responsible for the cost of return shipping.
  

• We recommend using a tracked and reliable shipping service, as we cannot be held responsible for lost return parcels.
  
  

If returning an order from outside the EU, please ensure that the customs declaration is correctly filled out. We do not cover customs clearance fees. If the parcel cannot be cleared through customs, it will be returned to the sender.